Terms and Conditions

1. Who we are

The Offer That Travels is created by Karen Frith and operated by Greenlight Partners.

The business responsible for these Terms is:

In these Terms, “we”, “us” and “our” refer to the business operating The Offer That Travels and related Karen Frith resources.

“You” means the person using the website, buying the Playbook or accessing the materials.

2. What these Terms apply to

These Terms apply to:

• karenfrith.com
• any subdomain of karenfrith.com, including campaign pages
• The Offer That Travels Playbook
• related worksheets, prompts, AI Assistants, resources and materials
• any private access space used to deliver the Playbook
• any free lead magnets, diagnostics, quizzes or resources linked from karenfrith.com or its subdomains

Separate terms may apply to other Greenlight Partners services, memberships, programmes or client work.

3. The Offer That Travels Playbook

The Offer That Travels is a digital Playbook designed to help experienced professionals shape a clearer fractional offer.

The Playbook may include:

• a 4-chapter Playbook PDF
• 4 AI Assistants
• 4 worksheets
• access to a private Playbook or Fractional Circle space
• related prompts, examples or supporting resources

The exact contents of the Playbook may be updated or improved over time.

4. What you are buying

When you buy The Offer That Travels, you are buying access to a digital product and related digital materials.

You are not buying:

• one-to-one coaching
• consulting advice
• legal, tax, financial or employment advice
• a guaranteed client, contract, job, role or commercial result
• personal review of your offer unless this is explicitly stated in writing
• lifetime access to every future Karen Frith or Greenlight Partners product

The Playbook is designed to support your thinking and help you develop clearer offer language. Your results depend on how you use the material, the market you operate in and the actions you take.

5. Price and payment

The current price for the Playbook is shown on the sales page before purchase.

Payments are processed by Stripe or another secure payment provider.

We do not store your full card details.

You are responsible for making sure your payment details are correct and that you have authority to use the payment method.

Unless stated otherwise, prices are shown in USD.

6. Delivery and access

After purchase, access details are sent by email.

The Playbook may be delivered through a private Circle space or similar access platform. You may need to create a free account to access the materials.

You are responsible for using the correct email address at checkout and checking your inbox, spam or promotions folder for access details.

If you do not receive access within a reasonable time after purchase, contact:

playbook@karenfrith.com

7. Digital access and cancellation

The Playbook is a digital product.

Where you are buying as a consumer and request or receive immediate access to the digital materials, you agree that digital supply may begin before the end of any cancellation period.

Once digital content has been supplied, downloaded, accessed or made available to you, your right to cancel may be limited or lost where the law allows.

This does not affect your statutory rights if the digital content is faulty, not as described or does not meet legal requirements.

If there is an access problem, contact us at playbook@karenfrith.com and we will try to resolve it.

8. Refunds

Because the Playbook is a digital product delivered through private access, purchases are generally non-refundable once access has been sent, supplied or made available.

We may offer a refund where:

• you have been charged in error
• you cannot access the materials because of a technical issue we cannot reasonably resolve
• the law requires us to provide a refund
• we decide, at our discretion, that a refund is appropriate

Requesting a refund does not guarantee that a refund will be given.

Refunds, where approved, will normally be returned to the original payment method.

Your statutory rights are not affected.

9. How you may use the materials

When you buy or access the Playbook, you receive a personal, non-exclusive, non-transferable licence to use the materials for your own professional development or business development.

You may:

• read and use the Playbook for yourself
• complete the worksheets for your own offer
• use the prompts and AI Assistants to help shape your own thinking
• apply the ideas to your own consulting, contracting or fractional business

You may not:

• share your login or access with others
• copy, resell, license, publish or distribute the materials
• upload the full materials into a public tool, shared repository or public database
• turn the Playbook into your own paid product, course, template, training or workshop
• use the materials to train, build or improve a competing product or service
• remove copyright notices, branding or ownership statements
• claim the materials as your own

If you want to use the materials with a team, client group or organisation, contact us first.

10. AI Assistants and outputs

The Playbook may include AI Assistants, prompts or guided AI workflows.

AI tools can be useful, but their output is not guaranteed to be complete, accurate, suitable or appropriate for your specific situation.

You are responsible for reviewing, editing and deciding how to use any AI-generated output.

You should not rely on AI output as legal, tax, financial, employment, medical or professional advice.

Do not upload confidential, sensitive, client-owned or legally restricted information into any AI tool unless you have the right and permission to do so.

We are not responsible for the way third-party AI platforms process data you choose to enter into them.

11. Private access spaces

The Playbook may be delivered inside Circle or another private access platform.

Your use of that platform may also be subject to the platform’s own terms, privacy policy and community rules.

We may remove access to the private space if you:

• share access with others
• misuse the materials
• behave abusively or disruptively
• breach these Terms
• attempt to copy, scrape, resell or redistribute the materials

12. Community and conduct

If you access any private space, discussion area or related community, you agree to behave respectfully.

You must not:

• harass, abuse, threaten or discriminate against others
• post unlawful, offensive, misleading or harmful material
• share confidential information without permission
• promote unrelated products or services without permission
• scrape, copy or misuse member information
• upload malware, spam or harmful content

We may remove content or restrict access where needed to protect the space, members or our business.

13. Intellectual property

All intellectual property rights in the Playbook, worksheets, prompts, AI Assistant instructions, examples, copy, frameworks, structure, design and related materials belong to us or our licensors.

Nothing in these Terms transfers ownership of the materials to you.

You may use the materials only as allowed under these Terms.

14. Accuracy and availability

We aim to keep the website and materials useful, accurate and available, but we do not guarantee that:

• the website will always be available
• the materials will always be error-free
• the Playbook will suit every person, business or market
• every link, tool or platform will always work
• third-party services will remain available

We may update, improve, replace or remove parts of the materials over time.

15. Results and no guarantees

The Playbook is designed to help you think more clearly about your offer.

We do not guarantee that you will get clients, win contracts, increase revenue, create a successful fractional business or achieve any particular outcome.

Any examples, stories or results mentioned are for illustration only and should not be treated as promises.

You are responsible for your decisions, actions, pricing, positioning, outreach and commercial choices.

16. Third-party services

The website and Playbook may link to or rely on third-party services, including Stripe, Circle, Google, Meta, email platforms, analytics tools and AI platforms.

We are not responsible for third-party websites, platforms, outages, terms, privacy practices or decisions.

You should read the relevant third-party terms and privacy policies before using those services.

17. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential loss
• loss of profit, revenue, business, contracts, opportunity or goodwill
• loss caused by your use or misuse of the materials
• loss caused by reliance on AI-generated output
• loss caused by third-party platforms, tools or services
• loss caused by inaccurate, incomplete or unsuitable information you provide

Our total liability to you in connection with the Playbook will not exceed the amount you paid for the Playbook, unless the law requires otherwise.

18. Consumer rights

If you are buying as a consumer, you have legal rights that cannot be excluded.

Nothing in these Terms affects your statutory rights.

If the digital content is faulty, not as described or does not meet legal requirements, you may have legal remedies.

19. Business users

If you buy or use the Playbook for business purposes, you are responsible for deciding whether the materials are suitable for your business needs.

You agree that the Playbook is a self-guided digital product and that any business decisions you make remain your responsibility.

20. Changes to these Terms

We may update these Terms from time to time.

The latest version will be available on this page.

The Terms in force at the time of your purchase will apply to that purchase, unless a change is required by law or is clearly beneficial to you.

21. Governing law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where consumer protection laws give you the right to bring a claim elsewhere.

22. Contact

For questions about these Terms, contact:

playbook@karenfrith.com